SHIPPING
Shipping & Delivery Time
Once you place your order online, all orders are shipped from our store locations in PHL within 1-3 business days (M-F, excluding major holidays). For USPS & UPS shipping, tracking information will be emailed to you as soon as your order is on the way! Due to unexpected delays due to Covid-19, we recommend to place your orders as early as possible to make sure your pieces get to you when you need them!
Store Pickup
Live close to one of our stores? Store pick-up is also available!
Choose Local pickup (it’s free!) at check out to have your package sent to one of our stores for pick up. The option will appear after you enter once you get into shipping options during checkout. You will receive an email when your order is ready for pick up. Pick up times are from 3pm to close (& we can't wait to see you).
Local Delivery*
*Can't bear another day without your Expect Lace pieces? Choose same day local delivery at check out and receive your pieces within hours of placing your order. Same-day orders must be placed before 7 PM EST (M-F) and we'll send you an email to let you know when your parcel is on its way to you. Unfortunately, our courier service does not delivery further than 15 miles. For questions regarding courier options please contact us using Info@expectlace.com
All packages marked as delivered by courier with claim of non-receipt by customer will be subjected to a review and may be granted a replacement order or a store credit only. No cash refunds will be issued for these packages, sorry for any inconvenience
International Shipping
Here’s what you need to know:
General Information
SHIPPING MATERIALS
All Expect Lace packages are mailed in branded soft envelopes. If you would like a complimentary gift box you can email us info@expectlace.com and we will gladly place items in giftbox along with gift receipt and detach all prices.
RETURNS
Our return policy can be found on our site our you can email us info@expectlace.com
GIFT WRAPPING
Sending a gift? Gift wrapping is available for all orders for free but want premium wrapping it is an additional $6.00. Just select GIFT WRAP during check out and your order will come wrapped in tissue and a (beautiful) Journelle box with a hand written card with your personal message. Dont worry, gift receipts are included as well!
DISCREET PACKAGING
We are happy to send your EXL pieces to you in discreet packaging. Just contact us via phone, by email (info@expectlace.com), or put it in the order notes and we can make sure no one knows!
SPECIAL ORDER ITEMS
We partner with top designers across the world and several of them hand-make your lingerie in their ateliers just for you. Check the description of every items for specific details. Orders may arrive in separate packages but we will let you know! Orders purchased with the "special order" tab will arrive in 2-3 weeks and you will receive a notification once shipped. Please take this into consideration when placing special orders.
LOST OR STOLEN PACKAGES
Once you place your order online, all orders are shipped from our store locations in PHL within 1-3 business days (M-F, excluding major holidays). For USPS & UPS shipping, tracking information will be emailed to you as soon as your order is on the way! Due to unexpected delays due to Covid-19, we recommend to place your orders as early as possible to make sure your pieces get to you when you need them!
| Shipping Method | Delivery Time Range | Cost | ||
| STORE PICKUP | 1-3 business days in PHL | Calculated at checkout | ||
| ECONOMY USPS | 8-10 business days | Calculated at checkout | ||
| STANDARD USPS | 3-6 business days | Calculated at checkout | ||
| EXPEDITED UPS* | 2-3 business days | $20 | ||
| OVERNIGHT UPS* | Next business day (on orders placed before 1pm EST) | $35 | ||
| COURIER DELIVERY | Same day (on orders placed before 10am EST) | $30 | ||
| *Unavailable for PO Boxes with UPS, available with USPS |
Live close to one of our stores? Store pick-up is also available!
Choose Local pickup (it’s free!) at check out to have your package sent to one of our stores for pick up. The option will appear after you enter once you get into shipping options during checkout. You will receive an email when your order is ready for pick up. Pick up times are from 3pm to close (& we can't wait to see you).
Local Delivery*
*Can't bear another day without your Expect Lace pieces? Choose same day local delivery at check out and receive your pieces within hours of placing your order. Same-day orders must be placed before 7 PM EST (M-F) and we'll send you an email to let you know when your parcel is on its way to you. Unfortunately, our courier service does not delivery further than 15 miles. For questions regarding courier options please contact us using Info@expectlace.com
All packages marked as delivered by courier with claim of non-receipt by customer will be subjected to a review and may be granted a replacement order or a store credit only. No cash refunds will be issued for these packages, sorry for any inconvenience
International Shipping
| Shipping Method | Delivery Time Range | Cost | ||
| STANDARD TO CANADA | 3-10 business days | calculated at checkout | ||
| ALL OTHER DESTINATIONS | email info@expectlace.com |
- Orders going to destinations outside of the US are shipped on a (Delivery Duty Unpaid) basis, and the product prices displayed are exclusive of all taxes and duties.
- The cost of enclosed items will be on external customs forms even if the parcel is a gift with an enclosed gift receipt.
- Once your order arrives at its destination you will be responsible for any fees associated with releasing your order from customs (e.g. import duties, customs and local sales taxes levied by the country you are shipping to).
- When the parcel reaches the destination country, it may be subject to standard customs clearance procedures which may result in delays. Unfortunately, these delays are beyond our control and may affect the final delivery date.
General Information
SHIPPING MATERIALS
All Expect Lace packages are mailed in branded soft envelopes. If you would like a complimentary gift box you can email us info@expectlace.com and we will gladly place items in giftbox along with gift receipt and detach all prices.
RETURNS
Our return policy can be found on our site our you can email us info@expectlace.com
GIFT WRAPPING
Sending a gift? Gift wrapping is available for all orders for free but want premium wrapping it is an additional $6.00. Just select GIFT WRAP during check out and your order will come wrapped in tissue and a (beautiful) Journelle box with a hand written card with your personal message. Dont worry, gift receipts are included as well!
DISCREET PACKAGING
We are happy to send your EXL pieces to you in discreet packaging. Just contact us via phone, by email (info@expectlace.com), or put it in the order notes and we can make sure no one knows!
SPECIAL ORDER ITEMS
We partner with top designers across the world and several of them hand-make your lingerie in their ateliers just for you. Check the description of every items for specific details. Orders may arrive in separate packages but we will let you know! Orders purchased with the "special order" tab will arrive in 2-3 weeks and you will receive a notification once shipped. Please take this into consideration when placing special orders.
LOST OR STOLEN PACKAGES
