Because we know how difficult it is to measure yourself at home when going to purchase bras online.
*Menswear, Packaged and novelty items are final sale
We want you to be completely satisfied with your purchase. If for any reason you are not completely pleased with your purchase, you may return or exchange your purchase when it is presented with established proof of purchase in saleable condition. Simply follow the guidelines below:
• Returns are eligible for exchange only within 14 days with original receipt.
• Unfortunately, we will NOT exchange, replace or credit garments that has been monogrammed or personalized.
• We recognize that returns are important to our customers. To ensure an enjoyable shopping experience for all our customers, if we notice an unreasonable return pattern, we may restrict or refuse future transactions from such customers.
• For all returns, merchandise must be presented in saleable condition and established proof of purchase is required.
How to Make a Return
14 days exchange online or given a merchandise credit.
Bring your merchandise to any EXPECT LACE location with the original receipt or gift receipt. If you would like to exchange your purchase, we'll help you find the right item. If exchange is by mail, please follow the same process “as if” you were in the store.
1. PREPARE YOUR PACKAGE
• Pack your return securely, in the original package, if possible, and include your printed invoice.
• Affix your shipping label to the package, making sure no other tracking labels are showing.
2 . SHIP IT
When your package is ready, you can ship it via FedEx or the U.S. Postal Service
• For FedEx, drop it off at your nearest FedEx location.
• For the U.S. Postal Service, give it to your mail carrier or drop it off at your nearest post office.
3 . PLEASE TRACK IT
Click on the "track Your Return" button in your return confirmation email to track the status of your return item(s). Please allow 10-14 business days for the processing of your return by mail.
we process in store purchases for exchange only or add items to a gift card that you can use for a future purchase.
BECOME A LINGERIE INSIDER!
BECOME A LINGERIE INSIDER & WE'LL SEND YOUR OFFER!