RETURN POLICY

Online Return Policy
At Expect Lace we stand behind offering exceptional customer service.  If you are unhappy with your unworn pieces for any reason, you may return or exchange based on the the policy below.

 

 

Because we know how difficult it is to measure yourself at home when going to purchase bras online.

  • Expect Lace accepts Full Refunds (with original form of payment only) for online Purchases only within 30 days
  • You can also buy Online and return in store
  • All Items must be in Re-Saleable condition, with original product packaging and tags.
  • Items that meets these standards will be returned to the customer onto original form of payment.

 

 

Expect Lace reserves the exclusive right of final judgment to determine whether an item meets the aforementioned standards.

 

  • Items purchased at www.ExpectLace.com returned with postmark less than 30 days after order confirmation date will be credited at item price (including any tax, shipping excluded) 

 

  • If all standards are not met items that not accepted will be returned to customer

 

  • customers will be responsible for returned shipping cost.

 

*Menswear, Packaged, intimate devices, and novelty items are final sale*

if repairs are needed, requests should be directed to the brand of the device. 

 

Please note that our online return policy does not apply to in-store purchases for our in-store return policy please note the following.
In Store Return Policy

 

 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 We want you to be completely satisfied with your purchase. If for any reason you are not completely pleased with your purchase, you may return or exchange your purchase when it is presented with established proof of purchase in saleable condition. Simply follow the guidelines below:

• Returns are eligible for exchange only within 14 days with original receipt. 

• Unfortunately, we will NOT exchange, replace or credit garments that has been monogrammed or personalized.

• We recognize that returns are important to our customers. To ensure an enjoyable shopping experience for all our customers, if we notice an unreasonable return pattern, we may restrict or refuse future transactions from such customers.

• For all returns, merchandise must be presented in saleable condition and established proof of purchase is required.

 

How to Make a Return


IN-STORE

14 days exchange online or given a merchandise credit.


Bring your merchandise to any EXPECT LACE  location with the original receipt or gift receipt. If you would like to exchange your purchase, we'll help you find the right item. If exchange is by mail, please follow the same process “as if” you were in the store.

 

 BY MAIL

 

1. PREPARE YOUR PACKAGE

 

• Pack your return securely, in the original package, if possible, and include your printed invoice.

• Affix your shipping label to the package, making sure no other tracking labels are showing.


  2 . SHIP IT

When your package is ready, you can ship it via FedEx or the U.S. Postal Service

• For FedEx, drop it off at your nearest FedEx location.

• For the U.S. Postal Service, give it to your mail carrier or drop it off at your nearest post office.


  3 . PLEASE TRACK IT

Click on the "track Your Return" button in your return confirmation email to track the status of your return item(s). Please allow 10-14 business days for the processing of your return by mail.


we process in store purchases for exchange only or add items to a gift card that you can use for a future purchase.

 

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4403 Main St, Philadelphia, PA 19127

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